Ongoing Support

Support Plans

Every Zundara venture includes 12 months of fully managed infrastructure — hosting, email, phones, and technical support. After Year 1, choose the plan that fits your business.

Basic
Free
Forever
  • Email support (5 business days)
  • Online knowledge base
  • Community forum access
  • Included with every venture, forever
Get Started
Standard
£49
Per month
  • Email support (48 hours)
  • Phone support (business hours)
  • Website & email hosting
  • Phone number + voicemail
  • DNS management & SSL
  • Monthly health check
Select Standard
Enterprise
Custom
Portfolio operators
  • Dedicated account manager
  • Same-day response on all channels
  • Custom infrastructure configurations
  • Volume discounts across all services
  • SLA-backed uptime guarantees
Contact Us

All phone usage across all tiers is consumption-based — you pay for the minutes you use, at competitive rates. No inflated bundles.

Feature-by-Feature Comparison


Feature Basic (Free) Standard (£49/mo) Premium (£99/mo) Enterprise
Email support 5 business days 48 hours 24 hours Same day
Telephone support Business hours Extended hours Dedicated line
Website hosting
Email hosting
Phone number + voicemail
DNS + SSL management
Knowledge base access
Monthly health check
Quarterly review call
Template/document updates Priority access Priority access
Dedicated account manager
SLA-backed uptime
Phone call minutes Pay-per-use Pay-per-use Volume rates

No Lock-In

Migrating away? If at any point you prefer to move to your own hosting and infrastructure, we provide a full credentials handover — domain registrar access, email migration, phone number porting, and documentation. No lock-in.

Your venture is yours. Our support makes it easier to operate, but you are never dependent on us.

Questions About Support?

Speak to our team about which plan is right for your business.